Refund policy
You may return or exchange any product purchased by following the instructions below. This department operates Monday through Friday, 9 a.m. to 5 p.m. CST. All emails will be answered within 24 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.
How do I cancel my order?
If your order hasn’t been fulfilled yet, you can cancel you order by logging into your customer account here or you can contact us at info@flagshipapparel.com
How do I return my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can log into your customer account here or you can contact us at info@flagshipapparel.com
You can mail your return to:
Flagship Apparel
2415 W 19th St
Suite 1-B3
Chicago, IL 60608
USA
Once your return shipment reaches our facility, our team will contact you to confirm the return. If a return is requested, we will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original payment method.
The return/exchange process can take anywhere from 1-2 business days. At any time during that process our customer service team will be there to help answer questions.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days from the date of delivery, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I exchange an item?
Please email us at info@flagshipapparel.com to request an exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
For any other inquiry not listed here, please email info@flagshipapparel.com