FAQ

When will my order be processed?

Approved orders will be processed within 1-2 business from Monday - Friday 9 a.m.- 5p.m. CST. This does not include the time your package is in transit.   

*NOTEduring new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

Where do you ship from?

All orders placed directly through Flagship Apparel LLC will ship from Chicago, IL USA. 

How much is shipping?

Once you have added items into your shopping cart - and selected your shipping location - it will automatically calculate your shipping rates. Please note that shipping is calculated on the total weight of items, location and shipping service.

When will my pre-order ship?

If your item is a pre-order it will ship out on the ship date listed in the item description. If your pre-order contains extra non pre-order items, everything will ship out together on your pre-order ship date. If you would like to receive a non pre-order item faster, please make sure to order these items separately from your pre-order.

How long does shipping take?

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

DOMESTIC:

  • USPS First Class:  2-7 Business Days 
  • USPS Priority Mail: 1-4 Business Days 
  • UPS Next Day Air Saver : Next day delivery guaranteed if order is placed before 1pm CST time.

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):

  • USPS First Class International: 7-21 Business Days
  • Priority Mail: 6-10 Business Days
  • DHL Express: 3-4 Business Days

Any inquiries regarding the exact location of your package should be made to the carrier directly. We only have as much information as can be seen by you through your tracking number. 

We are not responsible for orders lost or mishandled by foreign postal carriers nor any additional customs or duties charges which may be applied by your country of residence.

How can I return a purchased item?

You may exchange any product purchased from Flagship Apparel by following the instructions below. This department operates Monday through Friday, 9 a.m. to 5 p.m. CST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.

  • We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. 
  • We do not accept any returns or exchanges on sales items.
  • We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.

In the event you need to return a product, this must be completed within 30 days of your order date.

Please include a note in your return package with the following necessary information:

  • Items you want exchanged or refunded
  • Address to send shipment back to in the case of an exchange, if different then original shipping address
  • Your order number (Example: #1001).
  • If possible, also include the original packing slip, which serves as your receipt.

You can mail your returns to:

Flagship Apparel LLC
3636 S Iron Street
Suite 324
Chicago, IL 60609
USA

  • We do not accept C.O.D. parcel*

Once your return shipment reaches our facility, our team will contact you to confirm the return or exchange. If a return is requested, we will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email info@flagshipapparel.com